Shipping policy

Shipping Policy
I just placed an order. When will it be delivered?

All orders are fulfilled Monday through Friday, excluding weekends and holidays. You will receive an email confirmation when your order has shipped. Please check your spam folder if you did not receive it.
Please note: it may take up to 48 hours for tracking status to be updated on the USPS website.

READY TO SHIP: 

- These items are ready to ship, meaning there is no additional work needed to go into preparing them for shipment. Orders take 1-3 business days to process after order confirmation.

PRE-ORDER:

-This means that the items are currently out of stock but are currently in production and will be back in our inventory soon.  Ordering an item that is currently on back order is a worry-free way to ensure that you will be first in line for the new inventory and that the item(s) in which you ordered will be sent out to you as soon as production is complete.  Please keep the following information in mind when placing a pre-order: 

  • Additional items in your order will be held back and sent at once.

  • The pre-order items in any order will automatically ship out as soon as production is complete in the order in which they were received.

  • Our window for allowing the purchase of pre-order items is 7- 12 business days. If an item is unavailable to ship for 7-12 days or longer, that item will be made unavailable until the shipping estimate falls within 7-12 days of ordering.

  • We will do our best to estimate when pre-order items are expected to ship and post the date in the production description area. *This is only an estimation, subject to change, and shipping dates are not guaranteed.

  • You will be notified via a shipment confirmation email with your tracking number once your pre-order items have shipped. You will not need to contact customer support to follow up on your pre-order, we will take care of you from here on out!


What is the shipping time?

Average shipping time to the US: 3-5 business days

International average shipping time: 3-14 working days

IMPORTANT, PLEASE READ!

Once the shipping carrier has the package we have no control on delivery timeframe/details. We cannot be held liable for any delays after we have shipped the package as it is entirely out of our hands. After an order has been marked "delivered" any issues or concerns with your delivery must go through your local Post Office. We'll always be here to help, but we are unable to "find packages" if they are missing or delivered incorrectly. 

We are not responsible for change of address or packages lost or delayed in the mail system. Please contact the shipping carrier for assistance.